Legal
Privacy Policy.
Last updated: September 2026
Information We Collect
We collect information you provide directly to us, such as when you submit a feasibility enquiry, contact us, or sign up for our newsletter. This includes your name, email address, phone number, company name, and property details you submit through our feasibility portal.
How We Use Your Information
We use the information we collect to provide and improve our services, process your feasibility enquiries, communicate with you about your projects, and send you relevant updates about our services. We do not sell your personal information to third parties.
Data Storage & Security
Your data is stored securely on encrypted servers within the UK. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Your Rights
Under the UK GDPR, you have the right to access, rectify, or delete your personal data. You can also object to processing, request data portability, and withdraw consent at any time. To exercise these rights, contact us at hello@thistlearchitecture.co.uk. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk or on 0303 123 1113, if you are unhappy with how we have handled your information. We would rather you told us first so we can put it right.
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. Feasibility report data is retained for 7 years in line with professional indemnity insurance requirements.
Third-Party Services
We use third-party services for analytics, email communication and data processing. These providers are contractually bound to process your data only on our instructions and in compliance with UK GDPR. We use Google Analytics to understand how visitors find and use this site, and only if you agree. It sets two cookies, named _ga and _ga_PVDKSFH5GQ. You can accept or refuse when you first arrive, and change your mind at any time using the "Cookie settings" link at the bottom of any page. Our cookie policy explains this in full.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at hello@thistlearchitecture.co.uk or write to Incollective Limited, trading as Thistle Architecture, Gatcombe House, Copnor Road, Hilsea, Portsmouth, PO3 5EJ.